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Return Policy: Exchanges and Refunds Policies

  1. We make every effort to ensure our customers' optimal satisfaction. Please see our return options given below given that all conditions provided in the paragraphs below have been fully met:
      • For ALL items sold under STERLING ETHNOLOGIE collections, you may return them within 30 days for an exchange or full refund less the shipping and handling costs.
      • For all non-closeout (clearance)/non-discontinued/ non-custom (special order) DIAMOND CLUB BY VIVIR WORLD jewelry other than earrings, you may return them within ten (10) days for an exchange or full refund less the shipping and handling costs.
      • Earrings listed under any DIAMOND CLUB BY VIVIR WORLD collections are non-returnable except for those received with manufacturing defects.
      • Any DIAMOND CLUB BY VIVIR WORLD item that require customization, or are special orders, or has been discontinued by the manufacturer, or is on clearance purchased from our online store or at any trade show is not refundable.
      • If the item is eligible for refunds as given above, no refunds apply if the item is received after the allowed number of days from the date of purchase.
      • For all items that are refundable as stated above, to be eligible for a refund:
          • Your item must be unused and in the same condition that you received it in. Any used, altered (engraved, sized, etc.) or in any way damaged item caused by the customer are not refundable.
          • Items must be in original packaging and should have the jewelry tag attached. The original invoice needs to be included with your merchandise.
          • All items must be returned to Attn: Returns. Vivir World. 2402 Mission Hill Dr. Perrysburg, OH 43551.
          • If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. Please note that you will be responsible for the shipping cost for returning your item. Shipping costs are non-refundable.
          • All returns are subject to inspection by our quality assurance team before an exchange or refund is processed. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or refusal (with the reason for refusal) of your refund/ exchange no later than 7 days from receiving your returned item/s.
          • If your refund is approved, we will credit your original method of payment excluding shipping and handling charges within 3 weeks of receiving your return.
          • If an exchange was requested and approved, we will ship you the replacement item/s within two (2) business days after receiving a shipping and handling fee for the same.

      2. Please note that the gift cards are non-returnable. If an item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

      3. Vivir World is not responsible for merchandise that it does not receive or that is not returned in accordance with these terms.

       

      PRIVACY STATEMENT:

      At VivirWorld.com, we are committed to ensuring our customers' privacy. We do not sell any part of your information to any other parties. We may disclose your information only if required by law or upon your violation of our terms and conditions.

      SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

      When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

      When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

      Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

      SECTION 2 - CONSENT

      How do you get my consent?

      When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

      If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

      How do I withdraw my consent?

      If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info@vivirworld.com or mailing us at:

      Vivir World, Inc. 2402 Mission Hill Dr. Perrysburg , Ohio. USA  43552. E-Mail: admin@VivirWorld.com

      SECTION 3 - DISCLOSURE

      We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

      SECTION 4 - SHOPIFY

      Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

      Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

      Payment:

      If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as it is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

      All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

      PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

      For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

      SECTION 5 - THIRD-PARTY SERVICES

      In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

      However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

      For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

      In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

      As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

      Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

      Links

      When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

      SECTION 6 - SECURITY

      To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

      If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.  Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

      SECTION 7 - COOKIES

       Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.

       _session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).

       _shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits

       _shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.

      cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.

       _secure_session_id, unique token, sessional

       storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

      SECTION 8 - AGE OF CONSENT

       By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.


      SECTION 9 - CHANGES TO THIS PRIVACY POLICY

      We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

      If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

      QUESTIONS AND CONTACT INFORMATION

      If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at info@vivirworld.com, or by mail at:

      Vivir World, Inc. Attn: Privacy Compliance Officer. 1440 S. Byrne Rd. Toledo, OH (USA) 43614.